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  • Report:  #1190888

Complaint Review: Sprint

Sprint Sprint buyer beware!!!! Nationwide

  • Reported By:
    Medic115 — Austin Texas
  • Submitted:
    Sun, November 23, 2014
  • Updated:
    Sun, November 23, 2014

Sprint buyers beware. Beware of Sprint's new 20G Family share plan. When I signed up for this plan, switching from another provider, I was told by the sales rep that the "15 month access charge per line/per month, waived through December 31, 2015 on 20GB and higher" was what I was signing up for. Now 3 bills into my new coverage I have been told that in order to qualify for the "15 month access charge per line/per month, waived through December 31, 2015 on 20GB and higherprice waver, the phones I purchased from Sprint, 2 iPhone 5s', would have to of been purchased using Sprint's Easy Pay phone purchase program. Even on their web site, it does not mention this at all:

From their web site: sprint.com/landings/datashare/index.html?INTNAV=ATG:HE:DataShare

* $100 Sprint offer available when you switch today. Family Share Pack includes a $15 month access charge per line/per month, waived through December 31, 2015 on 20GB and higher. High speed is 3G/4G subject to coverage and device. Sprint Double Data promotion available for a limited time. T-Mobile's Unlimited Simple choice customers are slowed up to 2G speeds after reaching allocated amount each month. For T-Mobile customers, addition of 7+ new lines is only available via Telesales or in-store. T-Mobile unlimited Simple Choice includes international text & data features and 5GB of tethering per month. Comparison is based on new smartphones on every line via installment plan, however comparison does not include actual price of smartphone from each carrier. Double Data promotion from ATT is included in this comparison and is valid for sign ups until November 15, 2014. Bonus 1GB of data per eligible line Verizon Wireless on More Everything plans last for 24 months on eligible lines. Does not include comparison to the T-Mobile 'refer a friend' promotion. For additional details on competitive plans please visit their respective websites. © 2014 Sprint. All rights reserved. Sprint and the logo are trademarks of Sprint. Other marks are the property of their respective owners.

Nowhere does it say that. Sprint Customer Service said they cannot do anything. I have to go to the Sprint store I purchased my plan from. We will see. I have a 12:30pm appt with the store manager tomorrow 11/24/14. I will keep this updated. Stay tuned.

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