Complaint Review: SPRINT

I bought 2 phones but saw online, their prices were half what I paid and the billing on the receipt is so confusing, I had to call my credit card to understand how much I over-paid. I feel this is unethical if not fraudulent. I tried to return the phones but was out of town during the 14 day return period and they said I could only do it where I purchased them. It does not say this on the receipt and if I’d known, I would not have bought them.

So I called Sprint and the supervisor said since they were closed 2 days during the holidays, he’d extend me 2 days to return or if I wanted to exchange for the free Harmon Kardens sold only online, they’d credit me since I had not even opened or used my phones. Fair enough.

But on day 16, after waiting an hour, the store refused to return or exchange because the supervisor didn’t ‘notate it on my account’. How is this my fault? He said not to worry but to just give his name.

Also when I bought tablets a year prior, supposedly I'd set up a pin (that I don’t even remember doing) so my account can only be accessed with my Drivers license in a store. I thought this was fixed when I bought the phones but it wasn’t. To access my account, I must drive to the store! This is crazy.

Also when I bought the tablets, I only wanted insurance for one but the salesman ‘snuck it’ on both so I was charged over and over because they ignore requests in writing. I’m so tired of fighting companies and their constant mistakes. This one cost me nearly $2000. What a rip off. 2015-01-09