Complaint Review: Sprint - Sprint PCS - Sprint-Nextel

I have been Sprint for about five (5) years and was pleased with its service until the past year. I had autopay, in which they debit my credit card monthly for the amount due. I recently received a bill with a $3.00 late fee and a statement that my expenses would be processed on 3/13/2008. When I called Sprint, I learned that they have a "new finance office," where everybody who I spoke with had a foreign accent that I had a hard time understanding. They asked me it I wanted to pay my bill then. I explained that I have "auto pay" and that it was impossible for me to have a late fee.

They waived the ridicilious fee and I cancelled the auto pay; however, not without complications: they deleted my unlimited text, then told me that it was a good thing that I discovered it because my text messages were over the alloted amount. Last summer I got unlimited text because I owned them $400 for text messages and I did not find out about it sooner because of their delayed billing cycle.

Now Sprint has moved their billing to "God knows where."!! When I called customer service, the representative (a real American National) had no idea where they moved billing to and offered to connect me.

Ronaldk
Richmond Heights, Ohio
U.S.A.