Complaint Review: Sprint - Sprint PCS - Sprint Wireless

Recently my daughter began attending college a few hours from home, she has a 1-year old son.  She had been having some financial difficulties in the last few months and needed help with her cellular phone bill.

I offered to pay her reactivation fee of $85.00 since she really needs a phone for emergencies.  Upon calling sprint I spoke to the CSR which spoke very poor English and tried to explain I was authorizing a 'one time' reactivaton payment using my bank debit card.  After this transaction was processed I was advised there was a $300.00/deposit to avoid further disruption of service.  I advised the woman my daughter would be responsible for this - her phone was reactivated.

A few days later my daughter asked if I could go online and put at least $150.00 toward the deposit and she would reimburse me when her student aid was made available.  No problem, I went on-line and processed an ACH payment using my checking account information for the $150.00, this was on 8.16.2010.

Upon reviewing my bank statement I discovered that there were two (2) payments processed in the amount of $150.00 each!  The first was processed on 8.16.2010 via ACH, the second was processed the very next day 8.17.2010 using my bank debit card.  Sprint apparently saw fit to take an additional $150.00 out of my account without my authorization.

I've contacted my bank to cancel my bank debit card and had them send me a new one.  I've removed the ACH information from my daughter's online account in hopes of avoiding future charges to my account.  I will need to be monitoring my account for questionable activity from Sprint and the bank has been notified of the situation.