Complaint Review: Sprint - Sprint PCS - Sprint Wireless

I had a Samsung Moment that I purchased at a corporate store.  Several months later it stopped holding its charge.  I went to a repair store not knowing it was actually an independent repair store and was told it could not be fixed.  They exchanged the phone instead of having a new one mailed to be because it was unsafe for me to be without a phone for days.  Within 30 days the new phone malfunctioned and its start and end call buttons did not work properly.  I called Sprint and was told that they would not exchange the phone because it was from an independent store instead of their corporate store.  I tried to explain that I couldn't return it to the store it had come from because they had exchanged it as a favor to Sprints corporate office and weren't going to take it back.  The person on the phone started yelling at me.  I asked if I could cancel my service and send the phone back to sprint in exchange for having my termination fee waived.  An accounts rep got on the phone and yelled at me.  I was nearly in tears and got off the phone.  I later spoke to a rep who told me I could call Samsung and have them replace my phone under manufacturer warranty.  When I spoke to Samsung they said I had to send my phone away for three weeks and that if the phone was irreparable then the warranty was voided.  I am a Mayo Clinic patient and a young disabled veteran and can't be without my phone.  My only option was to find a new phone carrier. It was a huge issue to change service and to go through all of this.  I also had to pay connection fees at T-Mobile and pay part of the cost of a new phone all because of Sprint's bad service.  I later spoke to Jeff Fortner in Sprint's Executive and Regulatory Services to ask that my $160 early termination fee be waived and was informed that this was not a possibility.  He says that they told me to take it to a sprint repair store but refuses to provide me with copies of the notes from my own account documenting that saying they are proprietary information and that I needed a subpoena to see them.  Today Anitra Holmes who was a level higher in the executive office told me that if I ported my service back to Sprint then I wouldn't have to pay the termination fee.  No thank you!