SPRINT Sprint's insurance, sprint's insurance scam Overland Park, Kansas
When you upgrade your phone with Sprint, do not accept $20 in exchange for your old phone. This is a ploy so that you have to buy insurance, which actually gives you very little for your money.
Insurance is not a bad thing if it actually covers you, but with Sprint's insurance, for $7 a month if you lose your phone or it breaks and you need a new one, you'll still have to purchase the replacement phone at the full price, sometimes $300 or more per phone. The only thing the insurance affords you is a $50 deductible off that price. Not only that but the new phone will not even be new, but a refurbished old phone, probably broken by some other Sprint customer sucker.
However if you've still got your old phone, you can simply get them to reactivate that. It means you need no insurance and you need never pay for a new phone until you become eligible for your next upgrade, whereupon you will be sold a brand new phone at a substantially reduced price.
Perhaps if, after several years, you find you have accumulated old phones, then why not give Sprint your oldest, crappiest phone for the $20 and teach them a lesson about being suckered. Whatever you do though, always keep the most recent phone from which you have just upgraded.
The tracker-ball on my husband's Blackberry stopped working. Sprint refused to fix it, made him buy a new phone and gave him $20 back in exchange for his 'unfixable' old phone. Suckered !!