Complaint Review:
Sprint
Sprint Sprint started billing me for services not rendered. As I called their billing department on 6/16/08 they informed me that Sprint reactivated my account, previously terminated in October 2007 without my consent. They agreed to wave the charges. I wonder if they know that they made me lose two hours of work trying to resolve this matter with their billing department. Summit New Jersey
I had Sprint as my home phone provider in the year 2000. I switched to Verizon later on and I had them as the long distance carrier on one of my home lines. I terminated my contract in October 2007.
Suddenly I noticed they are sending me invoices. I made several phone calls to find out they claimed to have switched me back to Sprint without my consent. It is obvious this was not the case, as I am on Verizon FIOS network.
I complained to the billing department, losing almost two hours. They agreed to wave the charges. Not even an appology. At the end of the phone call the sprint representative had the nerves to try to sell me Sprint Wireless Services.
I can not believe something like that can get without punishment.
Ayman
NY, New York
U.S.A.