Sprint Total Incompetence or Just Don't Care Because they are so BIG Reston Virginia
I spent 6 1/2 hours on the phone with Sprint trying to get a replacement wireless broadband card. I called them to order 1 and their sales rep told me what 1 would work and assured me it would work with my laptop. Imagine this, "It doesn't work". I want another 1 sent to me so I can use it while returning the WRONG 1 they told me would work and I have to send it back first and let it process before they will send me another 1. I have more than $1100 available on my spending limit and the card it $79. I am not a new customer I've been with them for 3 yrs. nor has my service ever been disconnected. I am cancelling my accounts (3) with them and I recommend that no one do business with them. Too Big for their own good! Think long and hard before you sign anything with SPRINT!
Kathryn
Jacksonvillle Beach, Florida
U.S.A.
1 Updates & Rebuttals
Bart
Springfield,Missouri,
U.S.A.
But why would they?
#2Consumer Comment
Wed, January 02, 2008
Why would they just send out another card and automatically believe that 1) the card they sent originally actually may not work and 2) that you would indeed send the first card back?
It only makes good business sense. Or is that the real problem? How do you think any company builds itself up? By just handing out product with wreckless abandon? If that happened, then no company would be in business.