Complaint Review: Sprint Wirless

On the evening of January 15,2011. I stopped in the Sprint Store, Rockaway Mall, Store # 2031.Rockaway, New Jersey.  I just wanted to know about the prices and service they had to offer, because I was considering changing services.

Arsen Mirochnik, the store manager, quoted me a good price for more services than I was getting. I told him that I would return as soon as my current contract was up. I didn't want to pay any cancelation fees. I only had a few more months left on this contract. He assured me that there would be no cancelation fees if I signed up now. He would take care of it. I now have 2 signed statements from other customers who overheard his promiss.

Repeated attempts have failed to resolve the problem. Arsen refuses to return my calls and he is never available when I call. Even several calls to Sprint's customer Service fail to produce any results.

I feel something is wrong when a store manager has to lie to obtain business.
And what can I say about a company that doesn't resolve a situation.