Square Inc Square Reader, Square reader Holding funds AGAIN!! San Francisco California
I activated a SquareReader on October the sixth and received countless emails from the company to welcome me, activate my account, bank verification and so on. I did a test credit card swipe in the amount of $1.00 to make sure everything was working. I received a receipt and an email stating that the money was ent to my bank account.Llater that evening I processed our first true sale in the amount of $1400.00.
October 7th I received a daily report for the sixth showing two transactions totalling $1401.00.
October the 8th I received a letter from Square informing me that the account was being deactivated "due to persistent pattern of of transaction generally associated with high risk activities"! Guess I didn't know that was a form letter! I must have one heck of a pattern with two transactions!
The problem is that they never sent me the $1400.00 transaction! The funds should have been in my bank by the eigth when the account was deactivated!
I am now aware that there is no valid customer service number to call and like everyone else they have not responded to my email! I might add that I did receive another form letter telling me that I have been assigned to a rep who will look into my complaint.
The reality of this company is that they cause hardship to others and don't care! I purchased the product, paid installers out of my own pockect expecting to see the funds in a day or two.
When the realization of what was going on hit me like a ton of bricks, I immediately asked the customer to cancel the order from their end and their card company told them tht they could not as the funds were already sent!
It appears that Square is available at retail stores such as WalMart, Target ,Apple and affiliated with Whole Foods Market and Starbucks. I intend to contact all of these as well.