Complaint Review: SquareTrade Inc.

The same defect repeated identically after two repairs of my ASUS tablet. With the third occurrence, Contract Section 10. "NO LEMON POLICY" dictated that I was to receive either a replacement device or a refund of my purchase cost ($179.00).

SquareTrade refused to settle though I had fulfilled my requirement to comply with the two repairs. Each time I spoke with SquareTrade during the course of my interactions, I was given a different story. Each representative of SquareTrade inserted new terms and clauses no written or described in my Protection Policy.

In desparation I called ASUS the manufacturer of the tablet. They wanted a minimum of $60.00 to service-diagnose it. They were unable to guide me to a hard reset of the Android tablet. They told me the system software was defective.

I have filed a claim with Starr Indemnity & Liability Company Section 16 of SquareTrade's product Protection Plan. I doubt that they will provide satisfaction. It is the last remedy besides AAA mediation mentioned in the Contract.

No one should have to jump through this many hoops to make a claim on a reputable service plan. SquareTrade has gone to the dogs. Avoid them. Save your dollars and your senses.