Complaint Review: SRC An Aetna Company

Sometimes prescriptions are covered and sometimes not. The same prescription one month will be covered and then the next month rejected. When I call SRC they claim that the pharmacy is not using the APM Database correctly and assure me I am covered. Upon returning to the pharmacy the APM Database still rejects me. I ask the SRC representative "So I am just SOL?" She tells me to try another pharmacy. They do not have any program to file claims for prescriptions after they are filled.

Also, I have to send the same bill 2 or 3 times to the claims department (even though my Doctor has already done this and if they pay anything, it takes up to one year for payment to be made.

Markie
Columbia, South Carolina
U.S.A.