SRC LEADS - Survey Resource Center Leads Ripoff N Miami Florida
I purchased 100 "Leads" supposedly for Annuity clients that per the website were responding to a survey card and were 45+ age, 100k income, with net worth 500k plus, would like information about annuities, are affluent and interested, and are a direct customer. The website promised 3 way guarantee. The list was 100 names and it was in my area however, none responded to a survey, none wanted to talk to financial advisors none were interested in annuities. When I tried to get a refund the run around began.
After 3 months of fighting and eventually calling my attorney and credit card company the finally refunded $400 of my $410. I should have checked here first. I called the online BBB but... I am not sure they will do anything about them.
Anthony
allen, Texas
U.S.A.
1 Updates & Rebuttals
Seth Levy
N Miami,Florida,
U.S.A.
SRC, offering high quality prospects for over 10 years!
#2REBUTTAL Owner of company
Fri, November 14, 2008
It is not possible to review the specifics of this client because we do not have the data required to look up their record (company name, invoice number...). We have been promising a full refund for clients who are unsuccessful with our prospects since we began. This is a BOLD promise and not one you can make for long without going out of business unless you provide a quality product.
As part of our full money back guarantee, the client must contact the full list. However, we also stand behind our product and provide partial refunds for clients who do not use the full list. In certain cases, clients are unwilling to follow the steps required to receive a refund and insist on a refund anyway.
We strive to provide a quality responsive file in all cases and we are aware that in some cases our leads are not as effective. However, it is our commitment that in all cases we leave our clients satisfied.
Unfortunately, we fell short in this instance.
We ask that you consider that we do business with more than 30 agents on an average day. That is over 7,000 agents a year. Although there are some clients that, for one reason or the other, are dissatisfied, our success rate is very high. And to call us a rip-off is a gross exaggeration.
We are members of the Better Business Bureau and have been for 7 years. We have a current "B" rating, and have responded to and resolved every customer complaint ever reported. We encourage any person considering doing business with us to look up our history with that organization.