Complaint Review: SSC Rebill

I noticed a $9.95 charge coming out of my checking account. After digging further, it came to light this charge has been going on for 5 months. I called my bank and they told me the charge was for SSC Rebill. They were able to give me the trace number, company id, the name of the bank (National Bank of California) and the phone number to their ACH department.

I called National Bank of California and after going through all the phone prompts was instructed to call "Echo". I called Echo and after going through all of their phone prompts was told to leave my information. Echo called back pretty quick (within 1/2 day) and based on the trace number and company id, was able to give me the name and phone number of who was responsible for these transations. The company was Express Gold Card.

I called their 800 number and the lady from customer service said I checked some box on an internet site that said I wanted to receive an Express Gold Card and the maintenance fee would be $9.95 a month. She said they sent me an email with instructions that if I didn't call within 30 days to cancel the card, they would start taking the $9.95 a month. I never received an email and the email address she told me they sent it to, was an email address I never heard of before. She also said they sent the card to my home address, which I never received.

After further arguing, I was able to get some of my money back and cancelled the card. Which is weird, because I don't know how you can cancel something you never started or received. My bank is refunding the rest of the money.

So beware of those check boxes on internet sites!! You never know what will happen.

Jeannette
Wilmington, North Carolina
U.S.A.