Complaint Review: Stainsafe Companies

This complaint is regarding an authorized warranty claim that has not been addressed. I have tried to get that warranty claim fulfilled for over 2 years. I have been hung up on by customer service representatives, given the run-around on the phone, etc.

I have written authorizations for this claim. I have written promises that the claim will be addressed by your company. Today I received a letter saying that the claim is denied. How can a previously authorized claim be denied? It says the itemized invoice was not sent in the time frame allowed. I personally faxed it twice. It was received twice by the company according to customer reps. Since the faxes were by Stainsafe, I was assured that the claim would be honored.

This company is fraudulent and is a class action lawsuit waiting to happen. After researching the complaint record of the company, it seems to me that there are countless victims of this sham company.


Dolly
Greenville, South Carolina
U.S.A.