Report: #80271

Complaint Review: Stainsafe Inc.

Stainsafe Ripoff did not honor warranty agreement Palm Beach Gardens Florida

Reported By:

— Virginia Beach Virginia
Submitted:

Fri, February 13, 2004
Updated:

Wed, July 28, 2004

Stainsafe Inc.

354 Hiatt Dr

Palm Beach Gardens, Florida

U.S.A.
Phone:

800-521-0555
Category:

Warranty Companies

*Author of original report: giving me the royal runaround *Author of original report: furniture stores that fail to check on their warranty products sold *Author of original report: This case has been assigned to an attorney *Author of original report: This case has been assigned to an attorney *Author of original report: This case has been assigned to an attorney *Author of original report: This case has been assigned to an attorney *REBUTTAL Individual responds: stainsafe is the culpirt not the service contractors

I originally made a claim on a Sofa and Love seat, on a warranty serviced by Stainsafe Inc., that I purchased through Haynes furniture in Virginia Beach, Virginia. My original claim was made in the first part of January of 2004. The tech, dispatched by Stainsafe, came to the house, effected the repairs, and was on his way. About a week later, the repair he made to the sofa (seem) came loose.

So, I called Stainsafe on or about the 15th of January 2004. I have not gotten a response ever since. I have called Stainsafe on several occasions, and repeatedly made follow-up calls on the SECOND (repaired seems coming loose) claim, and have not been given the decency of a response. I have talked to a gentleman by the name of Alfredo at Stainsafe, who assured me that he would return my call, of course he never did (this particular call was call number 14 or 15, I lost count). At one point, I was given the number of the repairman, but he too ignored my repeated calls and messages. I strongly suggest that you (Stainsafe Inc.) screen repairman a little thoroughly in customer service procedures and professionalism and if they fail to meet professional guidelines, FIRE THEM. (A formal complaint has been submitted to The Florida State Attorney Generals Office)

Albert
Virginia Beach, Virginia
U.S.A.

7 Updates & Rebuttals

Sharon

Granite Bay,
California,
U.S.A.

stainsafe is the culpirt not the service contractors

#8REBUTTAL Individual responds

Tue, July 27, 2004

I just want everyone out there to know that yes you are very justified about your stainsafe complaints. But the more complaints that I read I see negative comments on the service contractors. Let me tell you why service companies sent by Stainsafe do not return your calls. Stainsafe does not pay their bills to these contractors in a timely fashion.

They also promise their contractors that they will pay their invoices and its nothing but broken promises...or they send a small stipend that does not begin to cover the amount of dollars owed. The next step is that the contractors quit doing Stainsafes work or put their account on hold until payment is recieved.

Then the consumer sufferer, which I agree is very unfair to the consummer ...but the service tech cannot work for free. Most service techs are small businesses that cannot afford to hold a major corp like Stainsafe up. I recommend to my stainsafe customers when they call me that since I am not servicing Stainsafes acct at this time that they call Stainsafe and see if they have someone else they can send out ( maybe they will get lucky and hit on one thats been paid !)

Also another thing I read is that the service te chs submit false reports...that is not true they say what they see , its Stainsafes warped policy that turns these reports inside out so that they do not have to honor the claim.

Albert