Complaint Review: StainSafe

I have been battling this company since 2001. I purchase furniture (couch, loveseat, and tables) from Levitz Furniture in Tukwila, WA. in 3/2000. I had a problem with the back of the couch. I first called Levitz, thinking that my warranty was with them. They informed me that the first year of my 7 year warranty was with them, which had passed and the remaining years were with StainSafe.

I then called StainSafe made a claim, they sent someone out a month later. After the gentleman inspected the couch he told me that I would be receiving new cushions in 6 weeks. It is now 12/2003 and I have yet to receive the cushions. I have contacted the company, made complaints, reported them to Better Business Bureau, and even threatened to sue. I am totally dissatisfied with their customer service. These are not warranties that were given with the items purchased. These are warranties purchased by customers to insure their items.

Tawesha
Seattle, Washington
U.S.A.