Complaint Review: Stainsafe

PURCHASED COUCH AND RECLINER APPROX 2YRS AGO. PROBLEMS FROM THE GET-GO, MORE SO WITH COUCH. CALLED STAINSAFE WHO AFTER A FEW WEEKS SENT A REP WHO STATED THAT CUSHIONS ON BOTH WERE TO BE REPLACED.

AFTER NUMEROUS INQUIRES AND PHONE CALLS WEEKLY FOR STATUS, (RESPONSE BEING THAT WE WILL FAX AGAIN) FINALLY
GOT A RESPONSE THAT THEY WOULD REPLACE AND MATERIALS WOULD BE SENT TO ME AROUND MARCH 1 FOR ME TO FIX, WHICH I AM NOT INCLINED TO DO!!

FEB 10TH RECD LETTER FROM STAINSAFE REQUESTING ORIGINAL BILLING INVOICE WHICH I HAD ALREADY SENT TO THEM SIX MONTHS EARLIER OR MATERIALS WOULD BE HELD UP.

I NOW CALL THEM ON A WEEKLY, GETTING TO BE DAILY. BASIS REQUESTING TO SPEAK TO A SUPERVISOR. SAME PAT ANSWER: ONE WILL CALL YOU BACK WITHING 24-48 HRS. STILL WAITING FOR A CALL BACK AND I'M LOSING PATIENCE!

Gary
Massapqeua Pk, New York
U.S.A.