StandsandMounts.com Peerless Industries. they would not accept an undamaged product return because the packaging was damaged,although it was damaged upon receipt Ripoff Fuquay Varina North Carolina
I ordered the product on-line. Upon receipt, I assembled it. We found that it did not meet our needs so I took it apart, repacked it in the original cartons and requested an RMA.
I was told that if I had assembled it, they would not take it back. How rediculous is that? How would one know if the product was right until it was assembled! After I complained and authorized Amex to withhold payment, they relented, but said that the original packaging had to be undamaged. I explained that it had been damaged when I received it, but they threatened to refuse the delivery. How rediculous is that? The packaging could not be used again in any case. Since I was paying a restocking fee of 20% I believed the fee would cover it. I asked UPS if they had packaging that could cover and protect the ones I was sending, but they did not have any. I sent it anyway and the vendor refused it.
I have written Amex but have not yet received a reply as to a final solution.
All of the companies I have dealt with on the Web have had reasonable return policies, except these people, whose policies are absurd. Obviously, they do not want returns under any circumstance.
Robert
secaucus, New Jersey
U.S.A.