Complaint Review: Stanley Safe Club Warranty

I am a service company owner that was contacted on June 3, 2014 to do a service call for one of SSC's customers. My company completed the service call for the customer and she was very satisfied with our work. It took four seperate phone calls to get the authorization for the repair.

After we got the authorization for the repair, we finished the service for the customer and turned in the invoice to SSC. That was on June 18, 2014. We had to fax the invoice a second time on June 25, 2014 because nobody at SSC knew where it was. We have left at least four messages to their billing/accounts payable department, with zero returned calls.

So if you are a service person or company thinking about doing business with this sorry excuse for a warranty company do yourself a favor and decline the job.