Complaint Review: Stanley Steemer

 Ron Mitchell sent a crew to clean our small apartment. The wood floors and grout on tile floor. We were given a rough estimate. When they were completed they wanted over $500.00. Our apartment is roughly 700 sq ft. The kitchen and bath are tiny. They completly over charged us and then lied about the amount of work they did. A stop payment was placed on the check because services were not renedered and after we came home and the floors dried, the floors were not removed of the stains and grout was just as dingy as before. We tried to speak to the owner and the corporate office. We were never responded to. We requested they come back out and review the work and settle on an appropriate amount. They refused.

Ron Mitchell then sent two employees to our home to Collect payment. We have a security system and our neighbors witnessed this as well, the employees tried to enter the home by testing the lock on our front door. They peaked into our windows! When we tried to speak to the owner about this, he only wanted to discuss payment. We have no problem in paying for work that was truly performed. This was not performed. We've tried to settle and he is adament he only wants the $507.00 for work that was not performed. Scary people who make threats try to break into your home over a disputed amount and who refuse to settle on an appropriate price. Do not use. Go to an entirely different company.