Complaint Review: Stanton optical

First went to Stanton optical on 4/8/16 and eye exam from dr. Sutton reveled rt. +0.75, -.050, 085, +1.25. Lt. +0.50, -0.50, 095, +1.25. Staff and Dr all very helpful and nice. I purchased a set on glasses using the buy 1 get 1 free. One for distance one for reading. The distance glasses were great and I could see clear again. Paying no attention to the reading glasses I left. So later I had found a pair of frames at another store that I liked and I decided I would have the progressives made. A week later the glasses came in and the distance was great but the reading part was blurry. So I tried on the reading glasses I purchased from Stanton and sure enough they were blurry too. The strange thing though was the cheap +1.25 reading glasses I purchased from the Dollar tree for $1.00 are crystal clear. So I asked the tech about it where I was buying the progressives from and he explained that the prescription that they have to go bye says “add +1.25” He said to equal the +1.25 reading it should be rt. Add +0.50 to equal +1.25 reading in the right and Lt. add +0.75 to equal +1.25 reading in the left. Had to have the prescription made out correct to get it fixed. On 5/5/16 I returned to Stanton optical and dr. Sutton was not there. I explained the problem to dr. Sussmane and he said to fix the problem we had to do a recheck. On the recheck reveled rt. -1.25, -.050, 150, +1.25. Lt. +0.50, -0.75, 096, +1.25. So the problem is the prescription is not correct and it is according to him my fault because I did it wrong.  What I am confused about is, Why are the original distance glasses clear and why are the dollar store reading glasses clear. For some reason I could not articulate this to dr. Sussmane and I had a appointment I had to get to so I decided to leave the glasses there and told the tech I would be back in an hour after my other appointment. I returned 2 hours later and was told they cannot do progressive lenses in house.  Um, I do not have progressive I replied. So I am in the computer system, they have both my glasses distance and reading and somehow they started thinking progressive.  So after explaining everything to the technician frustration seems to set in with both of us and customer service went right out the door.  I asked for my glasses back that she was holding and said ill just bring the issue to my bank and let them handle it. She said I’m not going to give them back to you then.  I then had to firmly state to return my property and she removed the glasses from the case and returned them to me. I said the case too and she returned it to me as well. When I asked her name and for the manager she ignored me. When I leaned to look at her name tag she covered it with her hand. To identify her she was the oldest woman there, in her 50’s about 5’ slightly overweight.  I then went to a tech that was not busy and he pointed out the assistant manager that was helping a customer right behind where I was NOT getting helped. After the assistant manager was freed up I asked her if she had witnessed any of that and she stated she did and was very apologetic and helpful toward the customer service issue.  She had suggested I wait for the store manager to get back from lunch and proceeded to try and figure out the problem with the glasses. (1+1=2). I might not be the smartest person around but I know what clear is. Anyway, about 20 minutes later the store manager came back from lunch and I had been there a combined 3 hours to do some simple math to equal +1.25 and she seemed real busy and I left tired and frustrated. By the way did anyone else catch that in the second prescription? Right eye distance -1.25 add +1.25 for reading. Zero magnification in the right eye for reading. I did say the +1.25 $1.00 reading glasses are perfect right? So I am using the original prescription for distance and it is clear and the $1.00 glasses for reading. For the progressive I will just have to eat the cost of another exam to get the correct prescription. Going back to the statement of the second Doctor, you are correct it is my fault; I chose to go to Stanton Optical.