Complaint Review: Staples

I purchased a laptop from the Staples website in June of 2016  a Gigabyte T1000 and in October of 2016 I began receiving a pop up message that I may be a victim of software counterfeiting and that this was NOT a genuine copy of windows 7 .

The lap top arrived with a Product license key number to set up the windows which it did so with NO problems at the time of set up.

However only months later now I am receiving this message .  I have tried to resolve this with Staples and they are totally ignoring the fact they sold a lap top with fraudulent software.   I also tried through our BBB here in Canada who only did emails back and forth between myself and Staples and because Staples will NOT resolve or take integreity to resolve this matter they as of today closed my claim, with NO resolution.

Staples refused to resolve this issue, I have reported the fraud to Microsot and to our local Omsbudsman in hopes of somone taking ownership for this illegal software being sold to unsuspecting consumers.  

I will NEVER EVER deal with Staples or any of their products again , they had an easy resolution to replace the fraudulent software with a genunine Licensed copy of the windows and REFUSED to do so.

NOW i am left with a laptop with a version of windows that is not genuine and WILL never update.