Star Cleaners was asked to repair small unravel on coat cuff & clean- when it came back the coat cuff was totally unraveled. I asked it to be fixed correctly and when it came back both cuffs were top stitched closed. RIPOFF Shawnee Kansas
On December 9th I took my coat to Star Cleaners to be cleaned and a small unravel in the cuff to be repaired. I called on December 22nd to see if it was done, and they said yes. I went to pick it up and it was the wrong coat. They said they would find mine and call.
I went to pick up mine the next day and the sleeve was totally unraveled. They asked if I wanted them to send it back to be fixed and I said yes.
January 19th they called to say my coat was done and I went to pick it up. They had both cuffs top stitched closed, not the way it was originally. I told them that was not acceptable and they said they would call me.
January 26th I talked to Debra Hopkins and she said that the coat was made inferior and that I should take it to where I purchased it. I said to repair it first and then if I decided to take to where I purchased it I would, but that it was there responsibility to repair it. She said they would.
I called February 8th to again ask if my coat was ready. Debra left a message on my phone that they could not find anyone who could repair it the way it was and all they would do is give me my coat back the way it is now and they would give me back the money I spent for the cleaning.
I feel that I should get my coat back and the money the coat cost me since it was less than 2 months old.
Carol
Kansas City, Kansas
U.S.A.
1 Updates & Rebuttals
Ron
Shawnee,Kansas,
U.S.A.
Misguided Patron
#2REBUTTAL Owner of company
Fri, November 21, 2008
A coat was brought into my business with the sleeves coming apart (unraveling) from wear and tear. We were asked to clean and repair the coat. Our seamstress could not do the repair and reproduce the original look because of the type of material. The coat in question was then sent to our re-weaver to see if the she had any ideas on how to repair the sleeve. Our reweaver also stated that all that could be done is to oversew the sleeve otherwise the coat would continue to come apart. Both felt the problem was due to poor construction. The lady stated that the coat was relatively new and my supervisor told her to return it back to the store for a new coat or refund. She stated that she did not have the receipt and just wanted the sleeve repaired so it would not unravel any further. I looked up the "RN" number on the coat label on the FTC website and found that the coat was much older than stated by the customer.
I would not clean the coat in the condition it was and told Debbie (my supervisor) to return the coat to the lady. We explained to the customer the only alternative we had was for my seamstress to oversew the sleeves. The customer agreed to the repair, but when the coat came back she then complained that she did not understand what we were talking about and that the coat did not look like it did when it was new. Debbie reminded her that she was informed fully as to why the coat could not be repaired like new and that she had approved having our seamstress do whatever she could to prevent any further unraveling of the material.
The customer wanted me to give her the coat back and also buy her a new one for ruining it. I stated that we never cleaned the coat and that we had gone to great expense having other professionals examine her coat to see what could be done. She was fully informed and she approved our seamstress fixing her coat. I explained that we did not damage the coat, and after explaining all her options, repaired it with her approval.