Complaint Review: Star Of David Moving

Star of David picked up our items on June 20, 2004. The total for everything was $1537, we paid $106 using credit card, for the deposit, and $570 cash at the time of pick-up. The balance remaining was $861, required at delivery time, by cash or money order, as stated in the contract. The Order of service said that the items would be delivered within 3-21 days. But goods were delivered on August 01, 2004, after 40 days.

We called them several times asking them where our things were and how long it would take for us to receive them, but they always talk to us rudely and provide some lame excuse for the delay. They asked us NOT to call every other day, asking when we will receive our belongings. Once they even mentioned that the delivery within 21 days is not guaranteed.

On the delivery day, the truck driver arrived without the delivery crew. Star of David was supposed to hire a local moving company so they can unload the truck, but didn't. The truck driver, a third party, hired two men after waiting for a while. The truck driver was very angry with Star of David, as all the customers were complaining to him about the company's horrible service.

All the customers, he delivered to, were unhappy with the damage to their goods and the time it took for delivery. We were so disturbed after looking at our things that we decided that we do not want them. Everything was either broken, damaged, or dirty. We called the Star of David right away. They were very rude as usual.

We complained that everything was damaged and we did not want them. They said they will put our stuff in storage and deliver it another time and charge for storage and redelivery or to pay them the remaining balance whether we want our things or not. Then, we asked about our insurance plan in the contract. They said they will mail us the claim form for insurance, which we are still waiting for.

The truck driver told us that he would not unload our things until we pay the balance or if local police asked him to unload without payment. Some state law do not allow the moving company to hold the customer's belonging hostage, without payment. We called the police., After listening to our story, the policeman talked to the moving company (Star of David) informing them of the situation of the goods and all. The Policeman told us that Star of David will resolve the issue with us directly and we do not have to pay anything now (as we have already paid about half the amount for the service). He then asked the truck driver to unload our things.

Without our consent, Star of David charged our credit card (full amount = $861) that same day, right after they talked to us. They did not tell us, on the phone, they were charging it on our credit card. We did not even imagine this could ever happen. Besides, any merchant, who has our credit card details, should not have the right to charge any amount without our knowledge or permission. Especially, when we had just talked to Star of David, that day, about this issue, they didn't once mention they would charge it if we didn't pay at time of delivery.

Farrukh
Houston, Texas
U.S.A.

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
EDitor@RipoffReport.com
badbusinessbureau.com
www.ripoffreport.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

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...the victims' advocate

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...by consumers, for consumers

CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.

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