Complaint Review: Star Rebate Inc.

We too fell for this scam after getting security system from integrated security company.  We were promised a rebate of $20/ month for food and gas if we buy $100 bill of food items or gas and followed the instructions and paid a $15.95 fee each for gas and food to register in star rebate loyalty program.  We are doing everything required for last 5 months (even going above and beyond by sending items via certified mail), but have not yet received a penny.
In trying to contact the company, only canned email replies have been received. See the reply below-
RE: Star Rebates Help Request :: SGRAAYC84253?To see messages related to this one, group messages by conversation.9/08/11Reply  ? Customer Service at Starrebate?s.com Add to contactsTo Dear "my name",Thank you for your inquiry regarding the processing of your monthly submission. Your email is very important to us.We are doing our best to get your rebates processed and approved faster.Unfortunately, we are still experiencing delay at the processing center.  We are getting closer to get caught up and we are going to process your rebates as quickly as we can.Please carry on with your other redemption months. Once your rebate is processed and approved we will issue the payment in the method that you have advised.Sorry for the delays of the processing and we apologize for any inconvenience.We really appreciate your patience up to this point and we are going to ask you to be a little more patient with us.Thank you very muchYour Star Rebates Customer Service Team 
Beware!  (And retailers please don't victimize your customers by using this company.  I notified the company we purchased our hot tub cover from and let them know this is a scam, but they haven't removed the promise of a rebate from their website yet.)
Please do something to get our money back.
Thanks.