Complaint Review: Star Rebates Inc.

Star Rebates, Inc claims to be a consumer loyalty program for retailers and grocers. When I attended a sales presentation for a timeshare, one of the "gifts" that they give at the end of the presentation is a voucher for "$300 in Free Groceries!"

What you find out after reading the annoying fine print is that you have to register the certificate for $19.95 and then start gathering grocery receipts.  The receipts must all be from the same store with which you registered the certificate.  I registered it with Walmart.  I started making certain to separate my food items from non-food items at the register so that the food item receipts for that month could add up to at least $150.  All receipt must only have food items on it. 

I was to receive a $20 giftcard for each month of receipt I had certified mailed in.

I gathered and sent in receipts for October, November and December 2011 & January 2012.  In the middle of January, I wrote to them using their Star Rebates Help website, and they always respond curtly within a few days.  The answer was always the same, that submissions are processed in the order in which they are received, and that there is no time limit

Like many others, I have not received what this company promised.  This includes $19.95 refundable registration fee and monthly gift cards of $20.00 each for Grocery rebates. 

I did my part by sending in receipts under very strict rules and deadlines they imposed.  Sent certified mail, properly fill out their forms, mailed in my receipts, etc..  E-mailed several times and get the same canned messages.  Yet I still have 4 months of pending rebates.

Not only are these people collecting the registation fees but I bet they are keeping the rebate money too. I want what is owed me.