Complaint Review: Stardust Jewelers

I brought in my diamond and another ring with 12 diamonds to Stardust Jewelers in Framingham, MA last November. I wanted to have a pendant made with the gems for my daughter. They gave me a cost of $700. I realized I couldn't pay all of it right away so I put a d/p and told them I would call when I had the rest of the money. They called me every week asking for the money - they would not start the pendant until it was paid in full. By February, I had paid the full balance and they told me it would take 7-10 days; they emailed my daughter a picture of the pendant but she wanted something different so she sent an email back with what she wanted; we never received any emails, I called them constantly and was told I would get a call back - nothing -

we finally went in 3 weeks ago and was told Rick did not have the time to speak with us so we had to give the design to a woman working there; she told us it would be finished in 7-10 days; we never received any calls again; we tried emailing and calling to no avail; Today, I called and asked to speak to the manager Jim; I was told he couldn't take my call; I said I would wait; when he came on the phone I told him what terrible customer service he had and that he had my $700 and my gems; he stated they were busy and it wasn't made yet; he stated he had sent an email to my daughter with the design which was a lie; he was so rude - I told him I wanted my money back and the gems; he said as long as I had my receipt, he would return my money and gems; I advised him I would be reporting him to the BBB at which he stated he would take legal action - I would never go to Stardust Jewlers again unless you are purchasing very expensive jewlery because they are only interested in money

Claudia
milford, Massachusetts
U.S.A.