Complaint Review: StarLuck Online Casino

This company is an online casino. They advertised to supplement your deposit 100%. So i decided to give it a try, and if i didn't like it get my money back and maybe a little extra.

So i put in $100. I dont have a phone number. So they froze my account. I called up on a friends cell phone, and they wanted to confirm my identity. Confirmation proceded. But they refused to unfreeze my account without a home phone number.

I told them that if that was the case, then i would be taking my money elsewhere, and asked to withraw all money. They refused. They demanded i send in my drivers license and a copy of my credit card. Btw, this is all outsourced to india--of course. I called a different department, and they said they couldn't send me any money because i had to wager 8x my initial deposit before i could withdraw.

As a result, i have paid them $100 to give me a frozen account, with little hope of getting any money if it ever unfreezes.

Dave
Braintree, Massachusetts
U.S.A.