StartLogic Another Customer Ripped Off Phoenix Arizona
On December 16, 2007, I ordered a Web Hosting Service from this company(StartLogic).
I paid $35.35 immediately through Paypal. Shortly after, I received notification that the site was ready for use. When I tried to enter my information and set up my site, not a single feature worked as described.
I emailed them 5 times over 2 days and received no replies. I called them by phone 4 times over those 2 days, remained on hold for over one hour each time, and nobody ever picked up. I sat at my desk holding for the online chat support 3 times over the two days, and I never received any support.
Since this company offeres a 30 day money back guarantee, I figured I could just get my money back. I did not find any means of doing so, until somebody finally spoke to me via online chat after another hour long wait. The individual told me I needed to complete a form online for our refund. She told me it could take up to 10 days for the refund to be sent back to my Paypal Account.
Since I had no confidence that this would happen, I asked her what to do after 10 days goes by and there is no refund. She said we could ask for her through the online chat.
Well, 40 days have passed and there is no refund. I called them, nobody ever picked up. I emailed them, nobody answered. I went to try to reach the same individual through the online chat, and twice I sat for over an hour and nobody ever helped me.
So, with this in mind, I went to Paypal and opened a Dispute. Paypal told me that since the item was a service and not a product, they would'nt do anything to help me get my refund.
I asked if I was understanding them correctly and to look at how dumb that is. I told them that if I understand them correctly, and I bought a product and falsely claimed to never havie received it, I would get my money back... but if a company providing a service rips me off they won't do anything.
I have also taken this matter to the Better Businees Bureau who has been trying to get a response from StartLogic since early January. There are multiple unresolved complaints against StartLogic on the BBB website, including mine.
Between what I am reading here, combined with what I have read on the BBB site, there is more to this than just a ripoff of $35.35. People have been posting that this company is billing for the unprovided service multiple times.
Other customers have stated that they have used the cancellation process, which never gets confirmed by StartLogic and then a year later they find another charge on their credit card listed as a renewal fee.
I think we need to join forces, possibly start a class action lawsuit, and put these clowns out of business permanently.
Richard
Trinity, Florida
U.S.A.
4 Updates & Rebuttals
Dev-Null
Phoenix,Arizona,
U.S.A.
This is so untrue
#5UPDATE EX-employee responds
Fri, May 15, 2009
This is totally untrue. Starlogic has NEVER EVER accepted paypal as a form of payment EVER. They are a division of IPOWERWEB i worked for IPOWER in Dec of 2007 when this report was filed. This is total bullshit, because i know for a fact that they never accepted paypal. EVER
Misty
Phoenix,Arizona,
U.S.A.
Flush the toilet on Startlogic!
#5UPDATE EX-employee responds
Tue, January 29, 2008
Well, I feel your pain. As a former employee, I never agreed with many of their policies when it came to dealing with customer complaints about reliability, refunds etc.... I worked for them back in 2005-2006 and they weren't as bad as they are now. Here's some info on what's going on these days.....
Endurance purchased iPower Web, Startlogic and Dot5 from Thomas Gorney; all three "companies" were in the same building just in different areas of the building. We were never given a straight answer as to why the companies were all split except that it was to spread business around pretty much. From what I hear now, they have hired about 50 temps to answer all the incoming calls. These temps know NOTHING about web hosting, most likely were not provided with much training (as usual), and you sit on hold waiting to talk to someone for almost an hour and you are told by the temps to submit a ticket. I tried submitting a ticket a few days ago and the system wouldn't allow it to be put through so I had to just send them an email.
Back on Dec 10, 2007 our local Channel 3 had their "3 On Your Side" do a story regarding a complaint that a valley man had with Startlogic. You can view that here: http://www.azfamily.com/news/3oys/stories/KTVK3OYS20071210_web-site-Startlogic.2b9cd5d.html
The man, Vivek Ansal, states he paid Startlogic around $47,000 for hosting and web design. Startlogic has yet to launch the completed site over a year later. I remember seeing some of the work done by the web design company Startlogic was doing business with and to be honest, I couldn't believe the outrageous prices the clients were being charged. I saw a client pay well over $1000 for a site that looked like it was designed by a three year old.
Anyones best bet is to get the hell out now. I still have two hosting accounts with them; one on a shared server and I have about 8 sites that I host on a VPS. They stand behind their motto with the VPS and dedicated servers which is "We don't do s**t". Unfortunately that's not always the right answer and I will be changing hosting companies as soon as my contract with them is over. If they have your credit card on file, they WILL renew your account despite the fact that you are never informed of their doing so. If they have your information I would contact your bank, get a new card number and be done with them.
Misty
Phoenix,Arizona,
U.S.A.
Flush the toilet on Startlogic!
#5UPDATE EX-employee responds
Tue, January 29, 2008
Well, I feel your pain. As a former employee, I never agreed with many of their policies when it came to dealing with customer complaints about reliability, refunds etc.... I worked for them back in 2005-2006 and they weren't as bad as they are now. Here's some info on what's going on these days.....
Endurance purchased iPower Web, Startlogic and Dot5 from Thomas Gorney; all three "companies" were in the same building just in different areas of the building. We were never given a straight answer as to why the companies were all split except that it was to spread business around pretty much. From what I hear now, they have hired about 50 temps to answer all the incoming calls. These temps know NOTHING about web hosting, most likely were not provided with much training (as usual), and you sit on hold waiting to talk to someone for almost an hour and you are told by the temps to submit a ticket. I tried submitting a ticket a few days ago and the system wouldn't allow it to be put through so I had to just send them an email.
Back on Dec 10, 2007 our local Channel 3 had their "3 On Your Side" do a story regarding a complaint that a valley man had with Startlogic. You can view that here: http://www.azfamily.com/news/3oys/stories/KTVK3OYS20071210_web-site-Startlogic.2b9cd5d.html
The man, Vivek Ansal, states he paid Startlogic around $47,000 for hosting and web design. Startlogic has yet to launch the completed site over a year later. I remember seeing some of the work done by the web design company Startlogic was doing business with and to be honest, I couldn't believe the outrageous prices the clients were being charged. I saw a client pay well over $1000 for a site that looked like it was designed by a three year old.
Anyones best bet is to get the hell out now. I still have two hosting accounts with them; one on a shared server and I have about 8 sites that I host on a VPS. They stand behind their motto with the VPS and dedicated servers which is "We don't do s**t". Unfortunately that's not always the right answer and I will be changing hosting companies as soon as my contract with them is over. If they have your credit card on file, they WILL renew your account despite the fact that you are never informed of their doing so. If they have your information I would contact your bank, get a new card number and be done with them.
Misty
Phoenix,Arizona,
U.S.A.
Flush the toilet on Startlogic!
#5UPDATE EX-employee responds
Tue, January 29, 2008
Well, I feel your pain. As a former employee, I never agreed with many of their policies when it came to dealing with customer complaints about reliability, refunds etc.... I worked for them back in 2005-2006 and they weren't as bad as they are now. Here's some info on what's going on these days.....
Endurance purchased iPower Web, Startlogic and Dot5 from Thomas Gorney; all three "companies" were in the same building just in different areas of the building. We were never given a straight answer as to why the companies were all split except that it was to spread business around pretty much. From what I hear now, they have hired about 50 temps to answer all the incoming calls. These temps know NOTHING about web hosting, most likely were not provided with much training (as usual), and you sit on hold waiting to talk to someone for almost an hour and you are told by the temps to submit a ticket. I tried submitting a ticket a few days ago and the system wouldn't allow it to be put through so I had to just send them an email.
Back on Dec 10, 2007 our local Channel 3 had their "3 On Your Side" do a story regarding a complaint that a valley man had with Startlogic. You can view that here: http://www.azfamily.com/news/3oys/stories/KTVK3OYS20071210_web-site-Startlogic.2b9cd5d.html
The man, Vivek Ansal, states he paid Startlogic around $47,000 for hosting and web design. Startlogic has yet to launch the completed site over a year later. I remember seeing some of the work done by the web design company Startlogic was doing business with and to be honest, I couldn't believe the outrageous prices the clients were being charged. I saw a client pay well over $1000 for a site that looked like it was designed by a three year old.
Anyones best bet is to get the hell out now. I still have two hosting accounts with them; one on a shared server and I have about 8 sites that I host on a VPS. They stand behind their motto with the VPS and dedicated servers which is "We don't do s**t". Unfortunately that's not always the right answer and I will be changing hosting companies as soon as my contract with them is over. If they have your credit card on file, they WILL renew your account despite the fact that you are never informed of their doing so. If they have your information I would contact your bank, get a new card number and be done with them.