Starving Students Movers, Inc. "Melanie Thompson" Starving Students Moving Company, Inc. Starving Students Movers damaged my home during their move and they are refusing to repair the damage they cuased at my home. Los Angeles, California
SS Movers damaged front door of my home w/ hide-a-bed couch on 6-20-09.
SS Movers are refusing to process my claim and pay for the damage to the front door. I submitted photographs of the damage to my front door as well as the completed claim for with a bid of $748.00 from a licensed construction contractor to fix the door. Resolution Sought: SS Movers Failed to visit the premesis to examine the damage to the door.
SS Movers Failed to contact the customer in early December 2009 when the claim was filed. SS Movers Failed to contact their current/former employees to investigate the claim.
SS Movers waited over 1-month to process the claim. Date Problem Started: 6/20/2009 Date of Transaction: 6/20/2009 Amount in Dispute: $748.00 Invoice Number: 4418895
Complaint Type: Gen. Service Issues Product or Service: A moving firm allegedly hires illegal aliens to move clients furniture
2 Updates & Rebuttals
consumer
Riverside,California,
United States of America
How long did it take to reach Melanie???
#3Consumer Comment
Thu, June 24, 2010
I too am a victum of Starving Students. First, I would like to share that when you call the company all you get is answer machines (this includes Melanie). The company behaves as if it could care less about ripping people off.
After days of no responses to many phone messages that I left I decide to call back and push #1 to book a move. Iggy expressed unhappiness about the call because he stated that he was now going to be penalized for my call. In other words, tell people what ever to get them to book with Starving Students or the employee gets penalized. His words people.
If you read all the complaints about this company you will see the pattern of being way overcharged, and not being charged what was quoted. After talking to Iggy I learned what they do is tell you anything to get you to book, knowing that you are going to be ripped off. Then when you are ripped off, robbed, violated, etc., they are not available to talk to in an effort to resolve the problem.
All their promises, advertising, and communications that I have experienced are all lies. And if they will lie from the start, can you really trust anything Melanie is saying now? How long Melanie did it take you to call these people back?
Melanie, how much do you get paid to ignore all the callers with complaints? Do you get a bonus for this behavior? Only question left is: Why has California's state attorney not gone after this company yet?
What to do? I called the PUC and am filing a complaint. Maybe we should all get together and file a class action lawsuit? You can do both, file a claim with the PUC and a court action. Or we could all file individual small claims lawsuits for the full amount. This would put Starving Students in court all day with hundred of claims to answer to the judge. This was done to a slum lord of apartments that reminds me of Starving Students, and that company found the light.
Melanie Thompson
Los Angeles,California,
United States of America
Claim received and denied
#3UPDATE Employee
Mon, January 25, 2010
Starving Students moved the above persons ex girlfiend out of his home in June of 2009. A claim was not filed until December 11 of 2009 to which he received an email from me within 35 minutes of him sending the claim to my assistant. Once all the claim information was received, the claim was invesigated and denied. The claimant (person who filed this complaint and claim w/ me) did not provide any proof that Starving Students did this damage. Yes, he did provide photos of the damage he is claiming along with an estimate, this does not prove Starving Students did this damage. Waiting over 6 months to file a claim also is not helpful. The employees that were on the job no longer work here. The claimant also stated the movers were not aware of damage, then stated later they were? Moot point though since I can't confirm anything with them now that so much time has passed and they don't work here. Many things can happen in 6 months to someones home, and I don't know if the damage was there before we ever got there either. Claims are paid on proof, not someone sending photos or damage and saying we did and without any proof being provided. There are no notes any any paperwork stating we did this damage. The witness the claimant provided that stated will confirm we did this damage stated she has no idea about any damage being done and has never heard about any of this. The claimant has continually given contradicting information on the claim, as well as now with this complaint. All our employees are employed by Starving Students and have to go through extensive background checks to be employed with us.