Complaint Review: State Farm Insurance - Diane Williams Agency

I have been a customer of State Farm Insurance for 31 years. My agent did not notify me either by mail or a phone call that the second half of the payment was due. The insurance did lapse for almost 30 days I rode around with out insurance, unaware.

I am a nurse who travles to patient homes. I found out that I did not have coverage from a notice from the Motor Vehicles Dept. I discussed the issue with my agent and her attitude was that of little concern she stated that it is up to me to keep track and I do agree in part but after 31 years with two claims it was pretty nasty. She said she had 2 people out of the office and could not make phone calls.

I had to pay Motor Vehicles as well as the full back payment, asked why I had to back pay for something that i was not covered for the coment was that is the way it is and you will get a check from State Farm. So I had to pay for coverage to State farm for 30 days that I didn't have coverage for as well as motor vehicles. Not to mention the fact that I was not insured.

To add insult she couldn't understand why I would want to leave her agency, I was just about to turn all of my insurance to her life, home and health as well as auto, a word of advice don't put all of your eggs in one basket. I had to put out in one day $562.00 keep my car on the road so that i could work, I am a widow and it is not easy.

Patricia
kingston, New York
U.S.A.