Complaint Review: State Wide Warranty

I purchased a policy from Dean Summers at State Wide Warranty in late March of 2012.  Had you told me at that time that I would be writing this report, I never would have believed you because until recently, Mr. Summers was an absolute model of customer service.

That being said, after my check cleared in early April, I began looking for the hard copy of my policy to show up in the mail.  I became concerned and emailed Mr. Summers on May 1 and he promptly responded the same day and told me he didn't know why I hadn't received my policy, but that he would get another one mailed out to me. That was the last time I heard from Dean Summers. 

I emailed again on May 11th with no response.  Around the 14th, I tried their phone menu for customer service and found that there really is no option for that and got an actual human being under the guise of buying a policy and left a message with her. On the 18th, yet another phone rep who could do nothing more than take a message for Mr. Summers.  On the 21st, I tried in vain one last time to contact Mr. Summers via email and since having no luck there, I have filed a complaint with the Attorney General, the Delaware BBB (of which State Wide is NOT a member) and now, the Ripoff Report.

I can't help but be afraid that I have been ripped off in the worst possible way.  My face is definitely red here - I'm old enough to know better and  thought I had really done my homework,  but as it turns out, State Wide Warranty is suddenly MIA from one of the websites I relied upon for reviews.  The worst part is - I had to actually save up money to buy this warranty.