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  • Report:  #1393601

Complaint Review: Stauer

Stauer Stauer is not sending a watch in exchanged and didn't return the difference in price, $49.05 Burnsville Minnesota

  • Reported By:
    YUNGO — ROCHESTER New York USA
  • Submitted:
    Fri, August 18, 2017
  • Updated:
    Fri, August 18, 2017

I purchased a watch which arrived on August 8, 2017 but didn't have the characteruistics described in the catalog.  I returned that item the same date.  I chose to exchange the item for a different watch that cost only $29.95, and required that the excess in price be returned, $49.05.  Today, August 17, 2017,  I contacted the company and they informed me that would take up to three weeks to complete the exchange process, including the devolution of my money.  Please, investigate.

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