Complaint Review: Value Point Distribution

BEWARE AND PLEASE NEVER ORDER FROM VALUE POINT DISTRIBUTION!!!!  We ordered a Lennox stove from Value Point distribution located in Mill Valley, Ca. on October 13, 2013.  We paid in full $2500.  We were told the stove would be shipping within 3-5 weeks... After nearly 7 weeks, we called to check on the stove. WE were told the stove would be shipping at the middle of the month in November. This did not happen. WE called several more times and were told because of the holidays there was delay in shipping and to expect the stove on/around December 30th. This came and went no stove delivery. Called again after December 30 and was told delivery would be January 30. 2014.   At this point, we realized this was unethical behavior and a possible fraudulent order.

 At this time, I filed a complaint with the better business bureau. We received a call from a person by the name of Carter from Value Point who apparently handles BBB complaints. His suggested resolution was to send us a blemished stove and refund $700. We agreed and to see photos of the stove. After several days, received photos of the stove that were not clear. They said they could not get any more photos because of the offsite location at the warehouse. The then said they would ship the stove and we could refuse or accept the merchandise. We agreed. Value Point Distribution then responded to the BBB about the update. I did not accept the response so the complaint remained open. They mentioned to the BBB the stove would be delivered on 1/24. This date has since come and gone and no stove.

We have called on numerous occasions and speak to a rude customer service agent who just tells us to call back tomorrow.  Called again on Feb 10, 2014, got the same rude customer service agent and again, received the run around.     We called Lennox company and they are aware of Value Point Distribution and their fraudulent behavior.  They are not authorized to sell Lennox stoves on their site and they continue to do that.  Again, fraudulent!    PLEASE DO NOT DO BUSINESS WITH THIS COMPANY, THEY WILL TAKE YOUR MONEY AND YOU WILL GET NOTHING!!! THEY  KNOW HOW TO PLAY THE GAME AND ARE RIPPING OFF HONEST PEOPLE EVERY DAY.  THEIR WEBSITE LOOKS VERY BELIEVABLE AS WELL AS THEIR INVOICES!!!!   A SHADY BUSINESS FOR SURE!   FIGHTING TO GET OUR 2500.00 DOLLARS BACK EVERY DAY!    I am a USAF retired E-9 who works hard for every dollar.  If anyone can advise how to be refunded the $2500.00 I paid for a wood burning stove I never received, I would be very grateful.    Email us at nielseniris@yahoo.com