Complaint Review: Steam (Valve Software)

I was given Half Life 2 for Christmas - new original copy but no receipt.

It requires a CD key to register, but someone had already stolen mine with a CD key generator, so I got an invalid CD key message.

Steam refuse to reset my CD key without a receipt, despite the fact that I have the original game, box, manual, and whole shooting match I could happily send in to them or show them a picture of.

I receive only automated emails from their Support site.

They have no support email address or listed telephone number.

I posted on their forums but no reply from administrators.

So I have a non-functional game my dad bought for 40 (approx $55), which some pirates somewhere are playing for free WITH STEAM'S FULL SUPPORT.

Illumine1983
London, NorthWest Territories
United Kingdom