Complaint Review: Steelsmith

I experienced the greatest disappointment of my 37 year business life and possibly my entire life when I did business with Steelsmith, Inc. While conducting my due diligence on the company before purchasing my 8,400 sq. ft. building  the company appeared to have a good product but was lacking in erecting. When I expressed my concern to Shawn Cortner, VP/Sales Manager he assured me that this (erecting) "is what they do best" and "they would really shine" in this area. He promised to send me a highly experienced crew that would complete my "small project" in 4-6 weeks depending on the weather.  Shortly after the crew arrived major problems began to develop. The 28 year old foreman confessed to me this was his first job and that he assembled his crew from Criag's list and they had zero building experience! After 3 months I had to let them go and hire a local crew to finish and correct all their  mistakes. The building immediately leaked and still does to this day. Therefore today I have a brand new $600,000 Corle building on a $1,000,000 property that leaks! All thanks to Steelsmith, Inc.

Four more issues concerning Steelsmith Inc. Before I paid my down deposit Shawn was calling me everyday and sometimes twice a day. As soon as I paid my deposit and signed the contract he quit calling and would not return my calls. It was like I didn't exist once he got my money. Also there were numerous delays in getting the engineering plans which stalled the entire project. When attempting to be compensated for Steelsmith's many business mistakes I dealt directly with the president, Don Gilmore, and gave him numerous opportunities to "make things right." He also ignored me and ultimately I had to take him and Steelsmith to court where I prevailed. The final issue is another one that involves integrity. Steelsmith presents themselves as a manufacturer when in fact they are only brokers for Corle Building Systems and others. My advise to everyone is to avoid the severe  disappointment and heartache I experienced and deal directly with the building manufacturers! There is no service that Steelsmith can provide that the manufacturers can not.