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Steinberg Media Technologies GmbH Steinberg USA Cubase LE 4 & eLicenser + Yamaha Customer Support = Dismal Failure Internet
I have software from Steinberg that I cannot install, due to registration/activation issues related to their chosen Soft eLicenser required process. Companies like Steinberg are working with online licensing companies, like eLicenser, who offer no support or assistance of any kind. Steinberg is not able to provide viable solutions in a timely manner to customers, nor are they exerting any pressure on eLicenser to provide solutions or assistance.
When attempting to perform my Cubase LE 4 (and other software) registration/activation that came with my E-MU 1212m PCIe Audio System, everything goes just fine until I get to the final step where I input the Activation Code into Soft eLicenser Control Center, and it attempts to validate the registration online. What I get is:
License Download
A connection to the Internet could not be established.
Please verify your computer's network settings, network cable connections etc. to ensure that your computer has access to the Internet.
License download failed.
Hmmm... I'm connected just fine to the Internet. I started by downloading the most current version of eLicenser from their website and installing it clean (v6.1.4.1049), I've followed instructions provided by Steinberg and disabled any and all firewalls, anti-virus, anti-spamware, allowed the suggested IP addresses and domains with both my system and ISP, and still get the exact same response that I'm not connected to the Internet.
What a waste of valuable time, resources, and patience. I think I'd rather try to stop a speeding truck on the freeway with my body.
My advice... STAY AWAY FROM ANY PRODUCTS WHICH USE eLicenser TECHNOLOGY!!!
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So, here's an update, which only proves my original complaint...
Yamaha provides support for Steinberg products in the U.S., so a local support person calls me today, logs onto my computer remotely, assuming I've got something set-up incorrectly. There wasn't. I've been working on computers since 1978, have designed and built them, and tend to know a little more than the average computer user.
1 Updates & Rebuttals
PianoManinSoCal
Irvine,California,
United States of America
Yamaha Provided a Free USB eLicenser for Cubase LE 4
#2Author of original report
Thu, February 10, 2011
The solution provided by Yamaha was to send to me a pre-authorized USB eLicenser, which only proves the problems I spoke about with the Soft eLicenser technology.