Stellar Tickets ripoff sold tickets to me that it did not have, did not let me know Internet
I pruchased two ticket to Spamalot on Broadway from Stellar Tickets a few days before a trip to NYC to meet my daughter. THey called the next day but I was not home. I called them back 4 times and they never returned my calls. I sat waiting for a package that was never sent. I figured that out by myself by calling both Fed Ex and my credit card company.
By that time I was leaving for NYC the next day and ticket prices were beyond my reach. I consider them to be totally irresponsible business people who could care less if I knew or did not know what they had done with my tickets.
I was not charged on my credit card, so this is solely a matter of disregard for the consumer. I would never buy from them again. THey also give a bad name to other sources of tickets for shows.
Melissa
Middletown, Rhode Island
U.S.A.
1 Updates & Rebuttals
Joel
Phoenix,Arizona,
U.S.A.
Proper Procedures followed - Stellar Service for Stellar Tickets & StellarTickets.com
#2UPDATE Employee
Sun, April 02, 2006
This information is in response to the above submission.
Unfortuantely the above user only explained a brief portion of the aformentioned situation. The above client placed an online request through our company for show tickets.
Our website clearly states that when placing a REQUEST, it is just that a REQUEST and all tickets are subject to availability. Unfortuantley the specific tickets that this client REQUESTED were not available at the time of her REQUEST.
As stated in our terms of service we attempted to contact this client via phone on two seperate ocassions to advise of the above, and to review alternative tickets and other possible ticket choices for the same event. We were unsuccessful in reaching this client and left messages on both the provided daytime and evening numbers.
We never recieved any type of response from this client via phone to our office or via email submission. Therefore without any further instructions from this client we were forced to offically cancel this order and shred the client's personal information.
As a policy and stated when placing a request through our website we do not charge any amount on any credit card until tickets are 100% available and confirmed. Therefore no amount was charged to this client's card.
It is unfortuante that this indvidual did not understand that tickets to popular events are subject to availability and unfortunately at times can result in specific seats becoming unavailable. We always try our best to work with our clients to provide them with many viable options including no cost upgrades, so that they may still attend the event if an unforseen situation does occur.
We pride ourselves on customer service and providing a Stellar buying experience. We have an office of trained professionals available 6 days a week to assist in any way possiable via phone or online.
We are willing to address any questions or concerns and welcome any additional feeback or comments.
Thank you!