Complaint Review: Stephanie Facey

I placed an order with Bloomin’ Bins (owned and operated by Ms. Stephanie Facey) via y Cratejoy on July 14,, 2020. This order (“Basic Bloomin’ Bin Flowers”) was a gift for a monthly subscription and delivery of various flowers to last one year. I paid $252 for the subscription plus $96 fto cover delivery fees each month (total $348).     After the first delivery (which was for seeds to grow herbs with an option for pay an additional fee to receive live flowers) I sent an email on August 26, 2020 to Ms. Facey with questions about this and asked about the cancellation policy as we were unhappy with the first shipment. Over the course of several emails Ms. Facey informed me that I would not receive a full refund.   

Not wanting to only recoup a portion of my payment I sent an email stating that I did not want to cancel and that she should proceed with the subscription unchanged.   Six days later I received an email from Ms. Facey stating that she had gone ahead and cancelled my subscription and would be keeping my money (~96.00). She solely made this decision to cancel my order. I did not give my approval for a cancellation.    I would not recommend Bloomin Bin as I was sold a subscription and then Ms. Facey cancelled it to retain my payment. Let's be clear  by "retain" I mean stole.