Sterling Jewelers Claims buyer is liable for lost/stolen packages!!!! Nationwide
I made an online order for a diamond necklace. The package was taken off my porch. I NEVER personally saw it. My neighbor found the empty box by the pool, but the box was not on my porch And never recovered. UPS was willing to pay for the missing merchandise and STerling Jewelers told them not to pursue the case any further. They continued to tell me IM liable for a package I never received. If UPS recognizes the liability in the issue, why block them from reimbursing me for the necklace I NEVER recieved?? Very rude and unprofessional
2 Updates & Rebuttals
Going by what UPS stated again and again!
#3Author of original report
Fri, May 15, 2015
I'm going off of what UPS continued to tel me over and over again. They said that since I never recieved the package, (I never saw it) they were willing to pay the claim to Sterling Jewelers to replace the merchandise. This is what THEY told me. they called Sterling to continue the claim process and Streling said "do not proceed any further", they didn't want to receive the claim payment from UPS. None of this makes sense to me either. I just know what I'm being told on one end and how I've been treated by Sterling. It's unbelievable to me that UPS would assume responsibility and Sterling would refuse payment. Leaving only me to pay for nothing.
Robert
Irvine,California,
USA
Something is missing
#3Consumer Comment
Fri, May 15, 2015
There is a piece of this situation that you are not saying.
According to UPS they delivered the package, as you said it was left on your porch. This usually would be the end of it as far as UPS is concerned. So if they are truly taking responsibility it is likely that they required a signature that the driver failed to get. But this would make no sense why the other company would step in to tell UPS to not pay the claim.
For one, it isn't a "hit" against the company to have UPS pay the claim. Second, in effect you are saying that the company is willing to take the loss from UPS and then spend extra labor and costs involved to go after the customer. Just from a business perspective that makes absolutly NO sense. As even if in the end they get the money from you, they loose money in the cost of getting it.