Complaint Review: Sterling Jewelers

Let me start with how this Company is getting over on consumers... One I am questioning the quality of the product they state they deliver. I worked there for two years in collections. A common rebutal to me after trying to convince them they need to pay me over the phone is " I have a 2000.00 ring through you and we had it apraised and they said its worth 600.00. I have had several people tell me the stones had black marks on it.

My job was for me to get a payment but still on the back of my mind i have been wondering and i have read a couple complaints on here...something needs to be done there. The interest free plans can be very confusing and can end up becoming interest bairing if a payment is missed and the back interest will apply...I have notice that the most common mistake for the payment being missed is not getting that first statement. Makes me wonder is it being mailed?..Ive seen accounts where they have fell off interest free after the customer paying several months with out missing a payment..then the back interest is applied to the account wich ive seen the back interest has high as 800.00 and if you dont call in about it and ask to get it taken off then you are being stuck with the charges.....Now as a collector you are forced to work 10 and 12 hours days if you are not reaching goals...they really imbed that possibility of being terminated in your head. I would contact the same people over and over to the point that i know there names by heart.. once you are on the phone with me..and you dont pay me...then "hold on let me see what else i can do for you". at this point they are getting a supervisor or someone else on the floor to get on the phone attempt to get the payment.I would have customers wanting to do what ever it took to get the calls to stop ....the only answer to that is to set up a payment arrangement or they will continue to get the calls...I was TRAINED to tell the customer that since they dont have the money right now i could post date a check..I would tell the customer that they will have to call back to cancel the payment or it would run..Well this arrangement two years later and a promotion to assistant supervisor im being told by the loss prevention department broke company policy do to it causing checking accounts to overdraft from payments not being canceled. I was never previously told not to set these types of arrangements up or told that i had a lot of accounts ending up NSF. Instead I am terminated for doing what i was told to do as a collector

Sterlingvictim
Cuyahoga Falls, Ohio
U.S.A.