Complaint Review: STERLING

The first Sterling whirlpool I purchased I had to return because it was missing parts and the unit was damaged.  After a small scene that I created at Home Depot they were happy to give me a second unit but it was also missing parts and I had to make two more trips to obtain all the parts I needed.  Once I had the unit installed and running I noticed the floor of the unit did not feel right and it was making popping noises while moving around in this unit. I contacted Sterling and asked if this was normal and was informed that it was ok.  About two years later I now have a crack in the bottom of the unit which has damaged my new hardwood floor.  I am now researching how to fix the crack if it is possible and assess how much damage to what was a beautiful hardwood floor.  If I have to pull out old unit I will have to rethink using Sterling again. Also I see now these units are being manufactured in Mexico. I will make sure to tell this story to all my family and friends.  BUYER BEWARE