Sterling Payment Technologies charged my account after terminated service tampa, Florida
used credit card processor for 4 years. in last 2 years added compliance fee, reg.admin. fee, visa and mc fees i cancelled 11/29/12. i talked to service rep. but they said i had to talk to retention dep. they transferred but i had to leave a message. no one called back. there was no activity in dec. 2012, but they debited my acct $75.90 i called and talked to retention dep on 1/14/13.
i thought he said he would credit my account, because i called on11/29. when there was no credit, i called on 2/1/13. he said on 2/1 that he was to review on 1/14. now on 2/8 he said credit is denied, because no form was filled. i did not accept, he said he would have supervisor tricia keyes call on 2/11/13 i have not received any call as of 2/12/13 my belief is they do not want to respond. they want any reason to collect additional fees illegally.
1 Updates & Rebuttals
retail store nj
milltown,New Jersey,
United States of America
sterling payment tech. refunded charge
#2Author of original report
Thu, February 28, 2013
rip off report WORKED
sterling payment tech.'s supervisor called me the next day
the original rep i talked to was on the line
she agreed to refund charge for last month i was not using them
she did not know if refund would be ACH or check.
i did not have response, but when i called they said was credited in 3 days
i received refund and satisfied