Complaint Review: Steve N Son's Marine Services

Sunday, November 16, 2008

To Whom It May Concern:
I contacted the marine service, because I just bought a boat and wanted to get it checked out and to make sure it was in functioning order. I asked them to come out and take a look and tune it up.

They wanted my credit card number before they would come out. They would not give me a cost but stated that they would me $55.00 to come out. They wanted me to get all the parts for the tune up, which I did. The 1st appearance was three young boys 17-21 showing up dressed in street cloths. I wasn't sure if it was a joke, but they acted professionally, so I gave them a shot at the repairs assuming they knew what they were doing.

They spent numerous hours there (maybe 5 or more hrs), trying to tune the vessel and trying to get the engines to function properly. They never got the engines to function properly that day.

After having them make about 3-5 visits over 2 months, (because they would show up there when I wasn't there to fix the yacht, and they would tell me it was repaired) they never got my Yacht to start and run correctly.

I contacted the company numerous times in October stating my frustrations with the results, and I personally attempted to meet the owner at the yacht on two separate occasions so I could get the problem resolved. We were supposed to meet there on a Friday and he never called to confirm nor did he show. He actually never called or showed to either of the two proposed scheduled meetings.

I owned the yacht since August 7, 2008. Steve n Son's Marine Services 1st worked on my Yacht the holiday weekend of Labor Day. I have been trying to get use of the Yacht since then, and the repair work never got completed. Steve's oldest son also told me that both carburetors had been rebuilt and that I needed to replace the fuel. So I had the tanks pumped out and new gas replaced. I was only able to get the vessel to start and function one time, which is when I was able to transport the boat to another marina.

Previous to moving the yacht, I attempted to transfer the boat to another marina, numerous times since owning the vessel and since they supposedly fix the yacht, and I had to cancel the attempts because I was not able to get the Yacht to work and function when attempting to move it. (This was also with the help of a Marine Captain and appraiser assisting me numerous times.

In November, I had another mechanic check the yacht out (since I was never able to have the work completed by Steve and Sons). The mechanic came out on the 11/7/08 and stated THAT THE CARBURATOR NEEDED TO BE REBUILT! I was furious. I was charged for rebuilding two carburetors and I was getting a backfiring out of one engine, and the same engine would always shut down if I tried to shift the transmission.

I contacted the bank and explained that the Vessal was not repaired correctly and that I tried to get it resolved with the vendor. I also informed that bank that I was not informed of the pricing that was going to be charged to me, nor did I receive an invoice, until I was actually charge and I only received an invoice because contacted them for a break down of the charges. (I saw multiple charges of large amounts on my statement and having never authorized the charges or signed off on any of the charges).

I was told by the bank that since I never signed off nor was I given an invoice prior to being charged, that by charging me without my permission or authorization that they committed fraud.

In the end the bank allowed the $3,500 in charges that they made on my CC stating that it was his word against mine, and that it was now a civil matter for me to fight on my own. USE THEM AT YOUR OWN RISK, YOU HAVE BEEN WARNED!!!

BTW: PNC BANK SUCKS ALSO!!!!

Ian
washington, District of Columbia
U.S.A.