Complaint Review: STEVENS CREEK BMW

I took my 740 iL in to Stevens Creek BMW for routine service - oil change and a minor repair (replace missing screws on the seat switch panel). It took me 4 days to get my car back - the SA kept giving excuses for why it wasn't ready. When I got the car back, I was told that the switch plates had to be replaced at a cost of $400. After checking it out, I found that not only had the switch plates not been replaced, the service department didn't even replace the two plastic screws that were missing.

While the service people were at it, they broke the switch and the switch cover that control the electronic seat switches and the steering wheel tilt mechanism. Replacing that cost me $500 (at an independent BMW repair shop). The oil change cost me an additional $235, so the grand total was $1,135.00! DO YOURSELF A FAVOR, GO TO ANOTHER SHOP.

Sax
SAN JOSE, California
U.S.A.