Complaint Review: Stillwater Apartments

The Stillwater Apartment Complex was one of the many complex's I was looking at for my very first Apartment by myself. I'm 20 years old and have no experience in apartment searching nor did I have too much time. The place looks nice on the outside. The price was decent and the model apartment that i was shown was nice. I was extemely wexcited to move in. On my move in date, I showed up with the intent of paying a pro-rated rent for the 20th thru the 1st of May. April 20th I arrived to sign the contracts and pay the payment. I was on a time limit and had called in advice about the information and things that I was required to have upon arrival.. They had nothing ready for me and told me I had to have the pro-rated rent money in a money order. I had to then turn around go to Wells Fargo get a money order and was an hour late to work by the end of all of it. After work I stopped by to take a better look at things since I hadnt in my rush of getting everything done earlier that day. I was never shown this apartment by the staff nor did they offer a "walk through" and being my first apartment I didnt know what that was anyways.

That night i noticed trash and an infestation of roaches everywhere. They were in the sinks, on the walls, and floors. I told them the following day and they said they would have someone spray the next day and I told them I will not finish my move until they were done. Two days later, On April 22nd they sprayed. I arrived the 23rd to see how my apartment looked. There was now 2x as much roaches of all sized dead and alive. I told another person in the office the situation and she said they would send somone in the next day, again, to clean them up. So 4 days into this nothing had been cleaned and the roaches continued to crawl. On the 7th day I told the assistant manager, Mary or Maria, the situation and that i wanted the pro-rated rent to be refunded or moved to the next month since by the end of April I was STILL NOT moved in and was not living in the filth they left me with. She said she would let someone in upper management know and that she WOULD call me later that day. I specifically requested a phone call to be made to me about the situation. When I did not recieve a call, i tried to call the office multiple times and they would not answer. Like they never do. I had no chose but to ask to break the lease by April 30th. The manager told me I would have to give a 60 day notice, not considering any of my complaints or issues since Day 1. By the end of this I had talked to everyone in the office, both managers, I was completely ignored.

My first nice of sleeping there May 1st I realized how bad the roaches were because i was spraying bug spray all night until 4am trying to kill all of the roaches that were crawling through cracks, on the walls, and through the sinks. Thats when I refused to make the first months rent and want to break the lease. I lso had to throw away all my linens and mattrresses because of the baby cockroches found on them. This has caused me more hell and misery as I work 50 hour weeks at Frys Pharmacy trying to move by myself. I have no family in the area to help me. My first apartment experience has been TERRIFYING. I feel taken advantage of by the staff for not having experience. I need them to break my lease, at the least, if not get my money back also. I would like you to show the world how disgusting this place is.