Complaint Review: Stone King Builders

 Stone King Builders, aka Raul Toledo (General Manager) was recommended to me from an associate. We immediately met after our first phone call to find out more details regrading the project. During our first meeting, we exchanged information towards the project and discussed a bit on pricing. Raul advised me that we would need to meet with his marketing manager Christopher Bello aka CEO of Hethical. On our next meeting, Raul and I were waiting for Christopher for at least thirty minutes if not more for his arrival. Once Christopher arrived, we now exchange more information on what the project needs to be successful. Once our meeting with Christopher has ended, Raul and I did a trip to the location of the factory that produces his products and also instructed me of the products and details that he would like to include. Also, Christopher and Raul both stated that this is URGENT and extremely necessary to complete for business to run properly. Which then during our ride, Raul complained on how Christopher isn’t taking this seriously and not the pace that he would like.

On our third meeting, Raul, myself and coworker arranged pricing agreements and finalized the details of the project. The following day; My coworker and I met Raul and received our deposit. Raul was suppose to be present with us while the project was ongoing but his schedule was “busy”, also transportation was suppose to be included which it was NOT. While my coworker and I continued with the work, Raul was suppose to send us an address that was NOT delivered until a few hours in the day. All which is still a surprise as during our meetings Raul expressed tons of urgency towards the completion of project. Once we gathered all the details that what we believed was necessary to complete this project, I sent the details over to Raul.From my understanding and from what Raul told me himself; he needs to pass on the files over to Christopher for verification.

A few days goes by and still no word from Raul or Christopher on the results. After multiple of phone calls to Christopher, he tells me that the files aren’t to his liking or to his exceptions. I requested him to send me the details and I will get right to it. He did send me a small email stating VERY briefly the details. I then requested more information. After a few days goes by I decide to call Raul and Christopher, both do not answer. I send them text messages, no reply. A few weeks goes by, no answer, no reply via email or sms. Nearly more then a month goes by, I give it another try. Christopher picks up the phone and doesn’t even remember who I am. Fine. I explain the details to him and question him when was the last time he spoke to Raul, he states just a few days ago which verifies that Raul is now ignoring me.

This project started on March 23, I did not deposit the deposit that he gave me until the end of June to show good faith. Money is still owed, no one is responding and on my stupid mistake I send the files without any sort of watermarks. Whomever it may be, Raul Toledo from Stone King Builders and Christopher Bello from Hethical are not people who I recommend doing business with. Raul passes on the blame to Christopher and Christopher doesn’t respond. When he does respond he refers me to Raul which then Raul refers me back to Christopher. In my opinion, they are friends trying to get free service or at a such low cost that they are burning bridges. Thank you