Complaint Review: Stonebridge Community/Management

My family and I have lived in the stonebridge community for 6 years now.  We have never had any issues with management or anyone in the community until Veronica Garcia took over management position here.  Our vehicle and friends vehicles have been towed for being parked in dead end streets which was never a problem with previous management.

Veronica claims that the rules have not changed since she has taken over, however the rules state that there will be no street parking (in front of houses) whatsoever due to the fact that streets are narrow and it could block emergency vehicles.(totaly understandable) Veronica insists that the no dead end parking rules are in the original lease agreement (not in mine)and refuses to give anyone a copy of any notices previously sent out. My lease agreement says no on street parking as well as their tow signs posted at both entrances of the community. Nowhere in the original rules list does it state no dead end parking. Veronica sent a memo about no dead end parking which was placed inside a community news letter which was left on our porch instead of an official community memo taped to the door like all other notices are sent.

The rules in the community do not apply to Veronica her family, friends, or any of the other employees that work for her.  There is to be no vehicle parking in vacant lots (which her family is allowed to do on numerous occasions), there is no parking available for guests that are over after 9 pm. No one is allowed to park in the visitor parking by the office unless a parking permit is received which if you have a guest come over after the office closes they cannot stay passed 9 pm when they start towing certain vehicles parked on the street after 9 pm.

I have seen the same few vehicles left parked in front of the office with no parking permits displayed yet they are allowed to be parked there for days and weeks without issue.  

There is a laundry list of harrassment that myself my family and many other long time residents here have had to deal with since coming under new management.  I have tried contacting and informing their corporate offices of my complaints on many occasions only to be told someone will contact you in 1-2 business days. (no returned calls)

Management has come into our backyard while we were home and told my child to go inside and for friends to go home as they are not allowed to play unsupervised.  This manager has been nothing but rude, callous, and condescending.  For instance, I was having trouble paying the lot rent during the holidays and recieved a knock on my door to find Veronica and a member of her staff on my porch asking about payment. I explained that i was having trouble with making the full payment to which she replied very casually "everyone has to pay rent" and walked off.

I pay almost the same amount in lot rent that I do for the mortgage on my home.  This lot rent has gone up from 348 to 521 plus water in the last 2 years and will only continue to go up every year. So please do not be fooled by their discounted prices because if they talk you into purchasing your home you will be stuck with a mortgage and a very high lot rent after the first year. If you are looking to move in to the stonebrige community do not be fooled by their family friendly claims. They very obviously pick and choose who to harrass in this place. 

Just to be clear I fully expect some sort of retaliation from management here if they are made aware of this complaint. They have harrassed my family and many other residents here far too long, so I can only hope others will file complaints as well until something is done about the treatment people living here recieve.