Complaint Review: Stoneridge Custom Homes

BEWARE Stoneridge Custom Homes...Long story short my family lived through the most miserable home buying experience that I can imagine. From the time we contracted with Stoneridge Custom Homes the customer service has been non existent. I was used to 'supervise' details that should have been none of my concern. Then I was told that I slowed down the construction process.

A week before our scheduled closing date I informed them that I did not want to close on the scheduled date because there was no way the home would be complete. I was told "your contract says you must close or you will lose your $10k deposit". After voicing my concerns I was promised everything would be ready and the morning of closing I thought it actually was, but after closing we realized the HVAC system had not been charged or started, the septic system was not running, there were nails/screws in the garbage disposal, bath tubs were clogged with trash, hardwood floors were water damaged and the last coat of clear on the hardwood floors had never been applied.

The builder doesn't return phone calls and after meeting other customers with the same experience I have realized he absolutely doesn't care about any of us. After living in the home for over 4 months we still have unfinished and water damaged hard wood floors, roof leaks, drywall damage, and a page long list of small details. I have sent email notices and a certified letter to the builder with no response.

BEWARE of Stoneridge Custom Homes. Looking back I would have walked away from my $10k deposit in a second. They mainly build in the Mansfield, Arlington area. I have since learned that the builder operated under a different name about 6 years ago and with the 20 plus outraged customers recently created another name change is very likely. My home specs: 5,200 sq ft, 1.29 acres, 5 Bed, 5 Bath, Study, GM Room, Media RM, Balcony, 3 Car Grg, Paid $524k

Mybuildersucks
Burleson, Texas
U.S.A.